*
Existing customers or those who use "Bitrix: Site Management" product and have a valid technical support from ‘Britix’ up to 2 requests per month; we give up to 2 hours per month. For additional work standard charges apply.Service-level agreements for information systems and corporate portals
Free Support*
€ 0
Response time up to 48 h
Time for decision up to 1 week **
Service model 8/5
SLA3
Discount
3%
3%
€ 160
and other site management system
Response time up to 24 h
Time for decision up to 36 h **
Service model 8/5
SLA2
Discount
21%
21%
€ 690
and other site management system
Response time up to 8 h
Time for decision up to 18 h **
Service model 8/5
SLA1
Discount
33%
33%
€ 1200
Response time up to 2 h
Time for decision up to 4 h **
Service model 8/5
Comments
**
If problem solution requires CMS manufacturer consultation, this period may be extended. Client is informed personally.***
Additional works or works not included in the SLA terms and conditions subject to additional discount hourly cost rates. Hourly rate is equal to 55 euros/hour. Urgent requests and requests performed out of normal working hours will be charged double.All shown prices are without VAT.
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Free Support*
SLA3
SLA2
SLA1
Content Management System
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Bitrix, Bitrix24
Bitrix, Bitrix24, Magento, Wordpress, Joomla & other
Bitrix, Bitrix24, Magento, Wordpress, Joomla & other
Bitrix, Bitrix24
The request is accepted
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Reaction time
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up to 48 hours
up to 24 hours
up to 8 hours
up to 2 hours
Time to solve**
">
up to 1 weeks
up to 36 hours
up to 18 hours
up to 4 hours
Urgent requests**
">
Not available
Not available
1
2
Service model
">
8/5
8/5
8/5
8/5
Consultations on questions of CMS
">
CMS license renewal
">
SSL certificate installation
">
Additional modules installation
">
Third-party systems integration
">
Consultation on Google products
">
Server support
">
Allocated time to task
">
3 h
7 h
15 h
Discount for additional work***
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10%
15%
20%
Free Support*
SLA3
SLA2
SLA1
Bitrix, Bitrix24
Bitrix, Bitrix24, Magento, Wordpress, Joomla & other
Bitrix, Bitrix24, Magento, Wordpress, Joomla & other
Bitrix, Bitrix24
